Return & Cancellations Policy
Due to the nature of sealed product in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email and we'll make it right.
if you wish to return a product that is either a miniature, toy or plush, then it must be in the same condition as sent to you with no damage and in original packaging. You will pay for return shipping and once we have recieved and inspected the item and confirmed it is the correct item and in the same condition as sent a full refund will be issued. WE WILL NOT REFUND YOU FOR THE RETURN POSTAGE. IF WE DETERMIN THE CONDITION OF THE RETURNED ITEM(S) ARE NOT IN THE CONDITION AS SENT TO YOU (BRANDNEW SEALED ORIGINAL PACKAGING) YOU WILL BE REFUNDED ONLY 20% OF THE ITEMS PRICE WHEN PURCHASED. YOU AGREE TO THESE TERMS WHEN MAKING A PURCHASE VIA OUR WEBSITE, WELSH DRAGON GAMES.
Cancellations can be requested on items that are not Japanese, Chinese or Korean pre order items prior to shipment but are subject to a 5% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made. CANCELLATION REQUESTS CANNOT BE MADE IF THE ORDER HAS SHIPPED.
If we ship your items and they are confirmed via tracking and we then recieve notification of credit card/debit card back charge, in other words attempting to scam us, your details will be immediately passed to the police, your information will also be passed on to our competitors so they can avoid also being scammed. we have a zero tolerance policy towards scammers.