SHIPPING, RETURNS & Cancellations
Shipping Policy
Orders will be shipped in 1-3 days of the order being placed providing the purchased items are in stock, pre order or restock items will have their own time frames.
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Pre Order Policy
When ordering a Pre-Order (or Back-Order item) all other items in the cart will be shipped with the Pre-Order item. That means If a Pre-Order item ships in 1 month, you'll need to wait 1 month for all other items in the cart. If you want non-pre-order items shipped right away, please add them to a separate cart and check-out with a separate order. Orders cannot be split, or partially cancelled.
Pre-Order and Back-Order purchases will be charged to your Card/PayPal immediately upon purchase. Orders can be cancelled before shipment, however to avoid potential reoccurrence of orders being placed and cancelled you will be banned from the website and blacklisted. In Regards to Japanese, Chinese and Korean Product, If you purchase at a certain price and the market price drops after we will not refund the difference, the Korean and Japanese market is volatile and can fluctuate Daily. We will also not refund the difference if we are able to secure cheaper pricing.
Return & Cancellations Policy
Due to the nature of sealed product in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email and we'll make it right.
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Under the UK Consumer Contracts Regulations, all customers have right to cancel the order from the moment they place it up until 14 days after the day the product purchased is delivered to your house, for a full refund
if you wish to return a product that is either a miniature, toy or plush, then it must be in the same condition as sent to you with no damage and in original packaging. You will pay for return shipping and once we have recieved and inspected the item and confirmed it is the correct item and in the same condition as sent a full refund will be issued. WE WILL NOT REFUND YOU FOR THE RETURN POSTAGE. IF WE DETERMIN THE CONDITION OF THE RETURNED ITEM(S) ARE NOT IN THE CONDITION AS SENT TO YOU (BRANDNEW SEALED ORIGINAL PACKAGING) YOU WILL BE REFUNDED ONLY 20% OF THE ITEMS PRICE WHEN PURCHASED. YOU AGREE TO THESE TERMS WHEN MAKING A PURCHASE VIA OUR WEBSITE, WELSH DRAGON GAMES. This follows the following uk law :
Reduction for use/damage: Under the Consumer Contracts Regulations 2013, if the customer has handled or used the item beyond what is necessary to establish its nature, characteristics, and functioning (like trying it out in a shop), you have the right to reduce the refund amount to reflect the diminished value of the item
If we ship your items and they are confirmed via tracking and we then recieve notification of credit card/debit card back charge, in other words attempting to scam us, your details will be immediately passed to the police, your information will also be passed on to our competitors so they can avoid also being scammed. we have a zero tolerance policy towards scammers.